Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America.
For more information visit www.marex.com
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.
Neon is Marex’s digital client gateway. Essential to the client experience at Marex from onboarding to Trading all the way through Clearing. User numbers have grown considerably and as a result, the Neon team was created to support the platform, grow the user base, and showcase the product to clients.
The Neon Concierge team supports the Neon platform, growing the user base and monetising the product. This new arm of the team will offer hybrid, client facing support of the Neon application suite, whilst also having back-end access to diagnose application errors, work with support to resolve, as well as support the Technologist with latest releases.
Responsibilities:
• Support the team as a first line of support of the Neon client base on product related enquiries.
• Work alongside application support on customer issues, diagnosing and working to resolve.
• Provide support for all trading and back-office platforms offered within the enterprise business stream to both internal and external client base.
• Manage new system analysis and implementation.
• Provide incident management per ITIL standards.
• Ability to build strong relationships with Application Development teams and business sponsors
• Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
• Data driven approach to enhancing and monetising Neon content.
• Liaise with IT and key business stakeholders to drive product change.
• Broaden the internal understanding of the Neon product suite through workshops
• Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with Marex’s Code of Conduct.
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• To report any breaches of policy to Compliance and/ or your supervisor as required.
• To escalate risk events immediately.
• To provide input to risk management processes, as required.
Competencies:
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
Skills and Experience:
• Solid background in Windows, Linux/Unix OS,
• Proven experience using SQL and Python scripting experience
• General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
• Strong understanding of the brokerage business.
• Understanding of the commodity markets in a technology capacity.
• Experience with change and project management methodologies.
• Excellent presentation skills.
• Excellent verbal and written communication skills
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
If you’re forging a career in this area and are looking for your next step, get in touch!
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
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